Perform all check-in and check-out procedures during the night shift
Ensure that final readings of all outlets are taken and balance those readings with the Hotel’s property management system in addition to the Micros closure
Ensure all checkout bills are done efficiently, correctly and timely and double check all supporting documents
Keep track of all the happenings during the night, record them for the next shifts and follow up on them
Make sure all receipts of the daily shifts are properly recorded, balanced and sent to concerned department
Make certain on a daily basis that all outlets paymasters are checked out and checked in and that a complete night audit report is sent to the concerned department(s)
Ensures that all City ledger bills are collected and put in the City Ledger file
Check all daily credit card transactions and send them to the Accounting & Finance Department
Assist promptly guests in their queries and complaints done overnight
Make sure to keep the Reception area tidy, clean, uncluttered and appealing at all times
Report promptly emergency cases to the manager in charge
Manipulate perfectly the different systems in place, tools and resources
Extract, compile and build clear, easily read and interpreted reports