IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French/ English speaking) to join our growing and dynamic and growing customer support team full remotely!
Job Description:
- Provide support to customers via live chat, email and/or telephone
- Resolve client queries and provide support when required
- Be the liaison between client’s requests, customer service and back office operations
- Offer support to the Business Development Managers
- Ensure that all client’s requests are processed on time with no delays
- Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
- Promote the Company’s services
- Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level
Job Requirements:
- Business fluency in English and French, both verbal and written is a must
- Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role is a must
- Experience and knowledge of using Microsoft Office/Outlook is a must
- University Degree in Business Administration or a relevant degree
- Ability to work under pressure in a fast-paced environment
- Excellent communication and multitasking skills
- Good time management and priority handling
- Attention to detail
- Initiative to find answers to new questions
- Ability to diagnose and resolve problems
Remuneration & Benefits:
- Competitive salary based on candidate’s experience and skills
- Performance-based bonus (on a monthly basis)
- Full remote work
- Friendly, fast-paced, multinational and supportive working environment
- Career development opportunities
Working Hours:
- Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07:00-22:00 Cyprus time
- 1 week night shift, once per month
- Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12:00-20:00 Cyprus time