About Diligent

Diligent is a global leader in modern governance, risk, and compliance solutions. Their suite of products helps organizations streamline processes, enhance transparency, and manage risks effectively. By leveraging advanced analytics, automation, and user-friendly interfaces, Diligent’s solutions empower decision-makers to achieve greater accountability and ensure long-term success.
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Position Summary

We are seeking a skilled and dynamic Implementation Specialist to join our team. The ideal candidate will be responsible for implementing and delivering high-quality analytical reports using Diligent's products. This role requires a strong combination of technical expertise and business acumen to gather and translate client requirements into effective solutions, deliver impactful demos, and ensure the successful implementation of analytical reports.
This job offers a rewarding opportunity to bridge technical solutions with business needs, empowering organizations to unlock the full potential of their data through actionable insights.
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Key Responsibilities

1. Requirements Gathering
o Collaborate with clients to understand their business objectives, reporting needs, and key performance indicators (KPIs).
o Analyze client-provided datasets and identify opportunities for actionable insights using Diligent's products.
2. Technical Implementation
o Develop, configure, and implement analytical reports and dashboards using Diligent's products.
o Integrate client data sources and ensure data accuracy, reliability, and integrity.
o Customize existing templates or build new reporting modules to meet client-specific needs.
3. Client Engagement
o Conduct product demos to showcase reporting capabilities and potential use cases of Diligent's products.
o Act as a liaison between clients and internal teams to ensure seamless communication and project alignment.
o Provide training and support to clients, ensuring they can effectively use the implemented reports.
4. Project Management
o Plan, prioritize, and manage multiple implementation projects within agreed timelines and scope.
o Ensure all deliverables meet quality standards and client expectations.
5. Collaboration & Continuous Improvement
o Work closely with internal development and support teams to address technical challenges and implement enhancements.
o Stay updated on the latest features and best practices in Diligent's products to provide innovative solutions to clients.
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Qualifications

Technical Skills
• Proficiency in Diligent's products or similar data analytics tools.
• Strong SQL knowledge and ability to work with large datasets.
• Familiarity with data visualization tools and techniques.
• Basic scripting or programming skills (e.g., Python, R) are a plus.
Business Skills
• Excellent analytical and problem-solving skills.
• Ability to translate business needs into technical requirements.
• Strong communication skills, capable of engaging with both technical and non-technical stakeholders.

Experience
• 3+ years of experience in data analytics, report implementation, or a related field.
• Experience working with clients to gather requirements and deliver solutions.
• Knowledge of audit, risk, or compliance processes is a plus.


Education

• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or a related field