Customer Experience Manager

Mission and responsibilities:

As part of the regional marketing team organization, the customer experience manager is supporting all EMME countries, developing and implementing strategies to improve customer satisfaction, loyalty, and retention, ensuring that our customers have seamless and positive experience with our products and services.


Position in the organization: Reports directly to the SG Marketing Director EMME


Key Responsibilities of Customer Experience Manager:

Support for the Countries

  • Identify customer expectations using Saint-Gobain marketing methodologies and tools such as value model, User experience ...
  • Manage digital projects involving an interface with customers such as E-Shops, CRM.
  • Implement Saint-Gobain in-house tools to measure our performance and the voice of customers: Customer satisfaction surveys, Pricing excellence programs, Measurement of Product, Solutions, Sustainability performances.

Support to the Cluster

  • Consolidate, analyze and report the sales performance.
  • Support Marketing teams to implement strategic programs such as the PIM (Product Information Modelling).
  • Participate actively in preparing marketing presentations based on business intelligence and market intelligence tools.
  • Participate actively in the budget exercise and the long-range plan for the region.



Qualifications and experience:

Qualification:

  • Ideally master’s degree in marketing /MBA.
  • Organized, rigorous, with a strong analytical mind, and a developed sense of interpersonal skills.
  • Masters Excel and PowerPoint is a must.
  • Fluent in English, Arabic.

Experience:

  • Track record of project management for at least 2-3 years.
  • Previous experience in a Major Consulting firm is a plus (Mc Kinsey, BCG, PWC, Roland Berger…).
  • Ability to travel to EMME countries (Egypt, GCC, Near-East, Turkey).
Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn