Key Responsibilities:
o Assist in troubleshooting hardware and software issues for employees.
o Provide basic IT support for computers, printers, and other peripherals.
o Respond to user requests via email, phone, or ticketing system.

o Assist in the installation and configuration of operating systems and software.
o Help with updates, patches, and security configurations.
o Monitor system performance and report issues.

o Assist in setting up and maintaining network connections.
o Support Wi-Fi troubleshooting and basic networking tasks.
o Help with setting up VPNs and remote access.

o Create and manage user accounts, passwords, and access permissions.
o Assist in onboarding and offboarding employees with IT setup.

o Maintain IT asset records, inventory and quotations.
o Document troubleshooting steps and solutions for future reference.

Required Skills & Qualifications:
• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field (or relevant experience).
• Basic knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts (IP, DNS, DHCP).
• Strong problem-solving and communication skills.
• Ability to learn quickly and adapt to new technologies