• Preparing accurate, rapid price calculations, and providing customers with quotations;
• Handling all sales orders, including entering pending SO on the system, and making sure they are within pricing guidelines and according to our offer’s terms and conditions (payment terms, delivery time, purchase in one lot, etc.);
• Taking clients calls and supporting them with necessary technical support, selection guidelines and making sure they have a satisfactory buying experience;
• Making sure that all clients are kept up to date about their orders’ delivery lead time and/or delays; and if in stock, making sure the products get delivered within reasonable time frame;
• Liaising with procurement department to check the progress of existing orders, and maintaining an up-to-date pending orders file;
• Understanding products’ technical features and unique selling points and presenting accordingly;
• Handling customer complaints and coordinating with sales and technical team until resolution;
• Following up on submitted quotations when required, and updating list of offers accordingly;
• Preparing LOS (Low On Stock) and RNA (Requested Not Available) reports, and communicating them to supervisor and procurement teams to do the necessary, i.e. release new order to supplier, modify min-max of this item;
• Identifying potential clients and generating leads to account executives;
• Sending email campaigns to select clients to promote product lines;
• Preparing for seminars, events, exhibitions and activities influencing sales development and product awareness;
• Using on-line systems to access data and answer customer inquiries within service times;
• Liaising with other internal department to provide answers for customers;
• Coordinate with sales executive and account managers to prioritize and organize tasks.

Professional Qualifications:
• University degree or equivalent preferred;
• Experience in telesales is preferable;
• Good time management, task prioritization and organization skills;
• Self-learner, self-motivated, pro-active, positive, flexible, solution oriented;
• Advanced Excel, PowerPoint, and English writing skills are a must;
• Excellent leadership and consensus building skills.
• Experience on Navision system is a plus