Job Purpose
Ensure the execution of training at the store level through the implementation of an annual training plan, advising the management team and all staff members within a high-footfall store, and actively participating in unit training activities.


Key Roles and Responsibilities

Training Strategy

Ensure all training programs align with policies, procedures, and overall company objectives.
Prepare annual training objectives and formulate an annual training plan and budget aligned with Operations Strategy.
Plan, execute, and monitor training activity regularly (weekly, monthly, quarterly) based on store requirements and group/individual developmental needs.
Analyze training needs and activities that impact store sales and profitability.
Develop, communicate, execute, and follow up on training plans for new hires.
Conduct classroom training for office and management staff, along with store managers and assistant managers.
Customize training strategies to suit each store’s needs, including tailored training outlines that meet store operation requirements.

Performance Management

Oversee functional training programs for all store modules with branches across Lebanon.
Ensure all staff members comply with new training specifications and procedures.
Plan and execute an annual training calendar and activities.
Assess training needs and create training programs with checkpoints to track progression.
Monitor store technical trainer performance through regular store visits.
Review and approve training outlines from external training providers to ensure alignment with company requirements and best practices.


Learning & Development

Ensure training activities are cost-effective and develop well-trained, high-performing teams.
Provide training materials and tools to all stores and maintain an adequate inventory for new openings.
Develop and execute induction programs, quantifiable training tools, and e-learning tools to evaluate staff efficiency and complement core training tools.

Support to the Business

Assist operations teams with new store openings by providing training materials and optimizing store layouts for ideal workflow.
Develop core training using a modular training approach.
Coordinate with franchisors on proposed localized training activities beyond mandated training.
Design and implement induction programs, operational procedures, safety and security guidelines, and food safety protocols for new store openings.

Control & Reporting

Develop and implement quantifiable training accomplishment reports to measure training efficiency (e.g., hours spent vs. training topics covered).
Manage training budget allocation, ensuring cost efficiency.
Conduct and archive field visits for training locations and other stores as requested by operations managers.

Policies & Procedures

- Implement the Training Department’s established policies and procedures and comply with Tawfeer Supermarket’s other policies.

Job Requirements
Educational Qualifications

Bachelor’s degree in education, Training, HR, or a related field.
Master’s degree would be a plus.

Work Experience
Minimum 6 years of experience as a Training Specialist or similar role.
Proven track record at a managerial level in the retail industry.
Strong experience with learning management software.

Skills Requirement

Strategic thinking (Level 3).
Time management (Level 4).
Decision-making (Level 3).
Communication (Level 4).
Performance management (Level 3).
Planning & organizing (Level 4).


Language Skills

Proficiency in English