Job Summary:
The role of the Logistics & Customer Relation is to provide high quality administrative support, to respect confidentiality, to plan and prioritize the office operations and procedures, and to ensure that business needs are met. It is a cross-functional support to the Accounting, Administrative, IT, Sales and Management Team.

The Major Responsibilities:
• Conducting, supervising and controlling all office daily operations and procedures.
• Understand customers’ requirements and ensure that the company satisfies their needs and exceeds their expectations in accordance with company policies and procedures.
• Keeping close track on all operational data (stocks, purchases, sales, contracts, receivables, payables)
• Maintaining effective and solid working relationships with company stakeholders: Suppliers, Customers, local providers of services (Forwarders, Insurance, Clearing Agent…), Government authorities (MOH, IRI…)
• Maintain files related to the MOH: Systems registration/MedReg, Certificates renewal, MedImport, Price list Control
• Execute a variety of marketing actions that involve direct mail, trade shows, events, public relations, customer communications, marketing plans, and courses (local, regional and international).
• Preparing meetings and business trips: local and international congresses, sales events, workshops, relations with local medical societies etc…
• Handling the marketing communication: website, e-mail marketing, promotions etc…
• Issuing on time the reports and the KPI’s related the Sales and Marketing.
• Implementing Administrative policies and procedures including company secretarial responsibilities.
• Researching and developing new services and methods aiming to resolving problems.
• Contributing to the strategic planning, implementation of projects and development of the company