Receive and manage calls and emails from patients requesting home blood testing appointments.
- Liaise with labs to price invoice and inform clients accordingly
- Liaise with insurance companies to facilitate smooth processing of home blood testing services
- Share test results with patients via SMS if needed, ensuring timely and accurate communication
- Ensure that insurance coverage details are correctly handled and communicated to patients.
- Provide ultimate customer service experience to clients and stakeholders and handle inquiries and complaints
- Manage collected medical samples to appropriate labs for analysis.
- Manage office communications and perform key administrative tasks to support the smooth operation of the service.
- Assist other Unit with various administrative duties as needed and requested.
- Follow established office workflow procedures to ensure maximum efficiency and productivity.
- Provide periodically reports to the direct manager and management
- Promote the home testing service online and offline to ensure sales growth
- Create marketing campaigns in coordination with the marketing department to enhance and raise awareness through the home testing service
- Daily coordination with the phlebotomists and logistics for the routing schedule
- Perform any other duties as assigned