Role Description:

The Resident Manager serves as the on-site leader and acts as the CEO of Aura, overseeing all aspects of operations, staffing, and resident experience. This individual will be responsible for building and managing the team, developing operational procedures, and ensuring a smooth and successful final fit-out before launch. A late November start is essential.


Responsibilities:
Lead all aspects of daily operations for the property.
Recruit, train, and manage staff to ensure efficient and high-quality service delivery.
Develop, implement, and maintain operational procedures and standards.
Oversee the final fit-out and ensure readiness for opening.
Manage budgets and financial performance, including profit and loss (P&L) accountability.
Address and resolve resident concerns promptly and professionally.
Ensure compliance with company policies, health, safety, and regulatory standards.
Foster a positive and engaging environment for both residents and staff.
Collaborate with senior management on long-term strategic planning and reporting.


Qualifications
Proven experience in hospitality, student housing, or property management.
Strong crisis management and problem-solving skills.
Financial acumen, including P&L understanding and budget oversight.
Exceptional leadership, communication, and interpersonal skills.
Ability to balance empathy with firmness in decision-making.
Strong organizational and multitasking abilities.
Strong computer skills, including proficiency in Microsoft Office Suite, property management systems, and digital communication tools