We’re looking for an experienced Call Center Manager to lead a new telesales and customer-support team in Lebanon, servicing Australian customers and leads.

You’ll build, train, and manage a high-performing night-shift team focused on outbound calls, lead qualification, and appointment setting for the Australian market.

This is a hands-on leadership role where you’ll help shape the team, systems, and culture from the ground up.

Key Responsibilities

• Recruit, train, and manage a telesales team (Approx 10 agents).
• Develop and maintain call scripts, training materials, and performance dashboards.
• Monitor sales performance, conversion rates, and call quality.
• Oversee rosters, attendance, and KPI reporting during the night shift.
• Manage local logistics - internet, power, and office operations.
• Report results daily to the Australian management team.
• Create a motivating and professional environment that promotes accountability and growth.

What’s on Offer

• Competitive USD-based salary
• Stable long-term work with an established Australian business.
• Modern systems, supportive leadership, and performance-based rewards.

Skills

What You Bring

• 5 + years’ experience in telesales or call-centre leadership.
• Excellent spoken and written English with a neutral accent.
• Proven success coaching teams to hit outbound sales targets.
• Confident managing a night-shift operation and working independently.
• Strong organisational and communication skills.