Key Responsibilities
A. Operations & Performance

Supervise daily café operations (opening, service, closing, cleanliness, and safety).

Ensure smooth coordination between kitchen, barista, and service teams.

Monitor product quality, presentation, and consistency of beverages and food.

Manage inventory and procurement of supplies (coffee, ingredients, packaging, etc.).

Track daily sales, costs, and wastage; prepare weekly and monthly performance reports.

Ensure compliance with hygiene, health, and safety standards.

Oversee maintenance schedules for coffee machines and other equipment.

B. Staff Management

Recruit, train, and supervise all café team members (baristas, juicers, kitchen, cleaners).

Prepare staff schedules and ensure adequate coverage during peak hours.

Conduct performance evaluations and provide coaching and motivation.

Foster a positive, professional, and team-oriented culture aligned with company values.

C. Customer Experience & Brand Representation

Maintain the highest standards of hospitality and service quality.

Handle customer feedback and complaints with professionalism and discretion.

Ensure that the café ambiance, music, scent, and display reflect the brand identity.

Lead by example — greeting customers, assisting baristas, and ensuring every guest feels valued.

D. Financial & Marketing Coordination

Control daily cash flow, reconcile transactions, and prepare deposit reports.

Collaborate with the marketing team for in-store activations, seasonal displays, and promotions.

Monitor pricing, suggest menu improvements, and contribute to product development.

Work with management to analyze performance metrics (sales, cost of goods, labor ratios, etc.).

E. Administration & Compliance

Maintain accurate records (attendance, payroll inputs, supplier invoices).

Ensure all licenses, permits, and insurance documents are up to date.

Implement internal policies and procedures as defined by management.

Qualifications

Minimum 3–5 years of café or restaurant management experience.

Strong leadership and communication skills.

Knowledge of coffee, beverages, and F&B service operations.

Financial acumen — able to read P&L, control costs, and maximize margins.

Excellent organizational and multitasking abilities.

Fluent in English and Arabic (French is an asset).

Flexible with working hours, weekends, and holidays.

Personality & Culture Fit

Passionate about hospitality, coffee, and customer connection.

Calm under pressure, solution-oriented, and detail-driven.

Stylish and professional — embodies a refined, modern brand ethos.

Motivates the team with empathy and excellence.

Compensation & Growth

Monthly salary + performance-based bonus.

Benefits: meals, uniforms, paid leave, and staff discounts.

Career growth opportunity within an expanding F&B group