Job Purpose: Under the supervision of the Head of Social Protection, Technical Assistance and Programme Support, the Digital Transformation Advisor (Social Protection) will provide technical expertise to the Social Protection, Technical Assistance, and Programme Support Unit, supporting WFP’s advisory role to the Ministry of Social Affairs and, potentially, other government entities in the digital development of social protection programmes and systems. The current focus is on advancing the Ministry’s digital transformation and institutionalizing shock-responsive social protection systems. The incumbent will lead and support project and process design, define business requirements and data governance standards, advise senior management, engage with high-level officials, coordinate digital transformation initiatives, and facilitate capacity-building and knowledge transfer.

The selected candidate must demonstrate strong skills in project management, stakeholder engagement, digital systems design, and the ability to work collaboratively and deliver results in complex, multi-stakeholder environments.

Key Responsibilities (not all-inclusive, nor exhaustive):

Digital Social Protection Project Management Support

• Provide project management support to government Social Protection programmes, including the MoSA digitization strategy and institutionalization of Social Assistance processes, ensuring a coordinated approach with wider programmes that complies with WFP and government standards and procedures.

Project and Process Design for Digital Social Protection

• Translate policy and programme needs into technical specifications for digital systems, including registry structures, data workflows, deduplication logic, APIs, and dashboards.
• Develop comprehensive project documents, concept notes, and implementation workplans that translate social protection programme objectives into clear business processes, standardized workflows, technical infrastructure requirements, and human resource allocations for digital Social Protection systems (e.g., shock-responsive safety nets, social assistance programmes).

Digital Social Protection Business Requirements & Data Governance

• Advise ministry technical and managerial teams in converting programme requirements into robust data governance and operational frameworks, including Data Governance Guidelines, Data Flow Matrices, Data Dictionaries, RACIs, application-use protocols, and SoPs.
• Define end-to-end data processes, tools, and resource requirements for collection, cleaning, deduplication, integration, and secure sharing across digital systems, including data-sharing partners, to ensure quality, interoperability, and scalability.
• Ensure adherence to best practices in data privacy, security, and protection in accordance with government and WFP standards.

Senior Management Advisory

• Develop and conduct presentations, briefings and advocacy at managerial level (WFP and Ministry)
• Engage closely with Ministry technical and managerial teams to review and define business requirements for business process definition, development and institutionalization to government
• Communicate risks or roadblocks proactively and ensure timely resolution.

Digital Transformation Coordination

• Lead the coordination of relevant stakeholders across WFP teams (IDM, TEC, RAM, AAP), government teams and humanitarian partners to ensure adherence with established SOPs, process flows and inter-agency agreements. Facilitate alignment on roles, responsibilities, and technical understanding across all stakeholders. Including both technical and managerial level.
• Facilitate stakeholder alignment at both managerial and technical levels to clarify roles, responsibilities, and operational understanding.

Capacity Building & Knowledge Transfer

• Support the capacity building of WFP staff, partners and national government to prepare for and respond to programmatic needs, e.g. through providing inputs into training materials.
• Conduct demos and trainings using documentation and other training materials at technical level  to ensure adoption and operationalization of digita transformation starting with Social Protection systems.

Other Duties

• As required, identify, evaluate, and adapt emerging GovTech innovations and global best practices for digital government, especially social protection platforms.
• Lead cross-ministry adoption of digital best practices, ensuring interoperability, cybersecurity, and coherent integration across government systems.
• Perform other duties as required

Skills

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Advanced University degree in Computer Science, Data Science, Social Policy,  or Systems Engineering  or  other  relevant fields, or First University Degree with additional years of related work experience and/or trainings/courses.

Experience: At least three (3) years of postgraduate professional experience (after completion of an Advanced University Degree), or five (5) years after completion of a First University Degree, in contributing to the design, development, and implementation of digital transformation initiatives for programmes and systems, preferably at large scale and focused on social protection and safety nets, or relevant areas, with experience in project management/implementation of  humanitarian or developmental projects with digital outcomes

Language: Fluency in both oral and written communication in English and Arabic. Knowledge of French language is desirable.