Job Objective:
Plan, manage, and direct all aspects of medical activities within specific production. Ensures all projects, initiatives, and processes are in conformance with the organization's established policies and objectives and upon clients’ expectations.


Job Responsibilities

• Train, lead, and manage the team of engineers across medical functions and specialty equipment
• Manage client expectations by maintaining records on maintenance contracts
• Build strong after-sales service by setting policies and ensuring the technical team abides by them
• Control the purchasing of spare parts and high medical equipment demands
• Coordinate with suppliers to schedule adequate team training in order to stay updated with novelties
• Ensure that physical inventory levels are monitored and replenished as needed
• Act as the company’s ISO representative and ensure all processes are implemented and maintained
• Maintain excellent relations with current and new clients in order to issue maintenance contracts
• Negotiate contracts with suppliers, vendors, and customers
• Develop pricing strategy for new business ventures and clients
• Follow up on payments and ensure all dues are settled as per agreed timeframes
• Assist in the Technical recruitment part along with the HR Department
• Manage and minimize work-related injuries and unexpected hiccups by designing effective risk control processes
• Manage diverse projects and ensure client supply is available and up to date
• Set the department’s goals and achievements by person to achieve success
• Coach and advise closely the employees to achieve better results
• Take full charge of direct reports’ or direct managers’ responsibilities where agreed and necessary for a delineated and temporary emergency/transitional period of time
• Prepare and monitor departmental budgets using cost and managerial accounting principles
• Limit breakdown time as per company’s rules and regulations
• Assess the market by getting feedback, benchmark competition (new products/brands) and be aware of any new bids or pitches
• Monitor spare parts stock and ensure minimum usage of spare parts

Education Background • Master’s degree in Engineering or Medical Laboratory or related field

Experience • Minimum 8-10 years of experience in leading a team of medical engineers and dealing with heavy medical equipment and large hospitals/medical centers

Key Competencies
• Leadership and Team Management
• Client Relationship Management
• Policies and Process Implementation
• Procurement and Inventory Control
• Team Training and Development
• ISO Compliance
• Contract Negotiation and Management
• Pricing Strategy Development
• Project Management
• Budget Management
• Risk Management
• Strategic Planning
• Employees Coaching and Advising
• Emergency Management and Delegation
• Budget Monitoring and Analysis
• Market Research and Analysis
• Spare Parts Management

Skills and Personal Attributes • Strong communication skills with excellent written and oral communication
• Strong leadership skills and ability to motivate and influence others
• Creative and strategic thinker
• Excellent judgment capabilities and ability to work in a changing environment
• Good problem-solving skills
• Persuasive skills and client relationship management capabilities