Job Role: Provide customers with accurate product information, professional assistance, and excellent service during their selection of home appliances and electronics. Support daily showroom operations, maintain display standards, and contribute to achieving monthly sales targets.
Tasks and Duties
Greet customers and assess their needs regarding home appliances, electronics, and household items.
Present and explain features, capacities, specifications, and warranties of products.
Compare models and guide customers toward the best fit based on usage, budget, and room size.
Assist in issuing quotations, sales orders, and follow up on pending inquiries.
Support customers with product demonstrations whenever applicable.
Maintain up-to-date knowledge of appliance specifications, technology features, energy efficiency, and maintenance requirements.
Stay informed about new arrivals, promotions, and discontinued items.
Understand brand differences and selling points to improve conversion rates.
Ensure displays are clean, functional, powered (where applicable), and presented according to VM guidelines.
Confirm price tags, and promotional labels are correct and visible.
Support in rearranging displays during new campaigns or product rotations.
Report damaged, malfunctioning, or missing items immediately.
Build positive relationships with customers to encourage repeat business.
Address complaints professionally and escalate when needed.
Coordinate with showroom manager for stock availability and delivery timelines.
Report fast-moving and slow-moving items to the showroom manager.
Provide daily feedback on customer trends, challenges, and best-selling products.
Required Skills
Preferably Business Management or Marketing & Sales University Graduate
2-3 years of experience in electronics sales roles
Basic understanding of electronics and household appliance functionality.
Ability to explain specifications (capacity, wattage, energy rating, smart features).
Familiarity with SAGE systems is an advantage.
Strong communication and customer service skills.
Confidence in explaining products and handling objections.
Professional attitude, reliability, and strong follow-up ability.
Ability to work under monthly targets in a fast-paced retail environment