Coordinate and manage birthday parties, school outings, and special events from inquiry to completion
Schedule events, manage reservations, and maintain the event calendar
Liaise with parents, schools, and group organizers to understand event requirements and preferences
Oversee event setup and breakdown, including themed decorations, party rooms, and activity stations
Coordinate with playground staff, entertainers, and vendors to ensure smooth event execution
Ensure all events comply with safety, hygiene, and child-protection standards
Monitor events on the day to ensure timelines, activities, and guest expectations are met
Manage party supplies, decorations, and inventory levels
Promote event packages and upsell add-ons such as themed décor, food options, and activities
Collect customer feedback after events and suggest improvements to enhance guest experience
Maintain accurate records of bookings, client details, and event notes
Assist in developing new party themes, seasonal events, and promotional activities