تفاصيل الوظيفة

1- Document scrutiny and collection of applications for visa processing.
2- Handle customer/ applicant queries personally or via email, telephone.
3- Handle cash and ensure 100% accuracy.
4- Record and maintain all application data. Ensure accurate and timely data entry into the system with
zero errors.
5- Ensure all administration and logistics of passport delivery to consulate/ applicant/ logistic company
etc.
6- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
7- Inform the applicants about the available value-added services and ensure delivery of value-added
service options to applicants/ customers.
8- Encourage applicants to provide feedback on services provided and their overall experience at the
application center.
9- Ensure that the entire process is completed within the mandated turn Around Time.
10- Assist supervisor /Operations Manager in execution of WB project

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