We’re Hiring: Call Quality Evaluator / Monitor
Location: Beirut
Coverage: MENA | Full-time | Office-based
We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together.
We’re looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team.
You’ll be responsible for monitoring and evaluating customer calls, ensuring quality standards, and helping improve overall customer experience.
Key Responsibilities:
- Evaluate and score customer calls based on quality standards
- Analyze call recordings and identify improvement areas
- Prepare quality reports and provide constructive feedback
Requirements:
- Bachelor’s degree in Business, Communications, or related field
- Strong analytical and listening skills
- Attention to detail and objective judgment
Languages (mandatory):
- Arabic – native or near-native
- English – Upper-Intermediate
- French – Upper-Intermediate
Salary: 600–650 + performance-based bonus
Benefits: Corporate meals