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Lebanon , Beirut
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Job Details

Category Other
Greet walk-in customers and handle incoming calls, emails, and all other communication platforms (WhatsApp, Samsung Chat tool,…)
Receiving Items at Service Center, Understand customer issues, and explain service procedures clearly
Issue a service receipt / job order to the customer
Follow-Up & Call Monitoring
Update customers on repair progress
Escalate critical or repeated issues to the Service Supervisor or Manager
Item Handover & Call Closure
Ensure all received and delivered items are properly logged
Coordinate with Technical team, stock department, and Warranty & claims team
Handle customer complaints calmly and professionally
Perform Data entry
Invoicing
Conducting satisfaction phone surveys
· To be successful in most of the tasks listed above in the JD before the end of probation period (at least 80% satisfaction rate from direct manager)
All the training needed will be delivered internally on systems, operation, and procedures

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