Appointment Setter

As an Appointment Setter, you will be responsible for following up with prospective students who have become unresponsive, missed scheduled appointments, or failed to complete required steps in the application process. You will play an important support role by ensuring that every student enquiry is followed up professionally and that no potential applicant is left unattended.

Key Responsibilities

Follow up with unresponsive or no-show prospective students.

Contact prospective students via WhatsApp, email, and phone using approved communication templates.

Record all follow-up activities and student status updates in the CRM and tracking systems.

Monitor assigned enquiries and ensure all follow-up tasks are completed on time.

Support the Admissions Department by booking appointments when required.

Notify relevant team members when a prospective student re-engages or completes a required action.

Maintain professional, respectful, and supportive communication at all times.

Attend or review daily team meetings and update tracking sheets accordingly.

Maintain accurate and up-to-date records.

Coordinate closely with Admissions and Student Support teams.

Requirements

Excellent written and spoken English.

Strong attention to detail and organisational skills.

Ability to work independently and manage multiple follow-up tasks.

Comfortable using Google Sheets, WhatsApp Business, and CRM systems.

Reliable, punctual, and able to meet daily targets.

Preferred Qualifications

Previous experience in customer service, appointment setting, student support, lead follow-up, or administration.

Familiarity with CRM systems, application processes, or student support workflows.

Working Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:30 PM

Location

Chtoura, Bekaa, Lebanon
Office-Based