Job Description

Roles & Responsibilities

Job Purpose: As a Customer Service Representative at Colortek, you will sell wall and floor finishes and tools while building relationships with painters, design professionals, contractors, and homeowners. Your role involves utilizing the showroom and ensure it effectively represents the brand.

Key Accountabilities:

• Help achieve and exceed monthly and yearly sales targets.
• Practice upselling and cross-selling techniques and promote offers.
• Develop and maintain expertise in Colortek s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications.
• Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection.
• Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Offer accurate product information and provide product data sheets to customers.
• Maintain a clean and neat showroom appearance, ensuring it reflects the brand s standards.
• Respect and execute Colortek s operational procedures.
• Stay updated on industry trends, competition, and competing products to effectively persuade customers.
• Understand and support Colortek s corporate mission and align with the company s marketing and sales targets.

Desired Candidate Profile

• Strong customer service competencies a must (showroom experience a plus).
• Excellent interpersonal, communication, listening and public speaking skills.
• BA or equivalent degree in Interior Design or related field is a plus.
• Positive attitude and active person.
• Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes.
• Familiarity with color matching, product selection, and application techniques.