Job Description

Roles & Responsibilities

Job Purpose: Reporting to the Local Sales Manager, the Retail Operations Specialist is responsible for ensuring operational excellence, consistency, and brand integrity across all Colortek retail branches. This role safeguards the company's operating standards, systems, and procedures while leading retail teams to deliver an exceptional customer experience and achieve commercial objectives.

Key Accountabilities:

• Ensure full implementation and compliance with Colortek's retail operating procedures across all branches.
• Safeguard company policies, standards, workflows, and best practices.
• Conduct regular branch audits to ensure operational consistency and identify improvement opportunities.
• Identify operational gaps and implement corrective action plans.
• Lead, coach, motivate, and develop retail teams to consistently perform at a high level.
• Train new employees on Colortek's systems, operational standards, products, and customer service expectations.
• Conduct regular coaching sessions and performance follow-ups.
• Achieve and exceed branch sales targets and key performance indicators.
• Coach staff on consultative selling techniques and premium customer service.
• Monitor sales performance and recommend actions to improve results.
• Maintain deep knowledge of Colortek's products, solutions, services, and brand story.
• Create an inspiring retail environment that reflects Colortek's premium positioning.
• Ensure proper utilization of all company systems, including POS, ERP, CRM, inventory management, and reporting tools.
• Enforce accurate data entry and system discipline across all branches.
• Monitor compliance with pricing policies, promotions, inventory controls, and cash handling procedures.
• Ensure accurate reporting and documentation.
• Handle escalated customer concerns with professionalism and urgency.
• Plan and manage relevant product or sales training to team in cooperation with HR
• Manager visual merchandising in coordination with the Marketing department.

Desired Candidate Profile

Skills, Knowledge and Experience required:

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
• Minimum 3 5 years of experience in retail operations, preferably from the Franchise industry.
• Proven experience leading and developing retail teams.
• Strong understanding of retail systems, operational processes, and inventory management.
• Experience working with ERP and POS systems.