Job Description
Roles & Responsibilities
Role Summary: The incumbent is responsible for managing the collection of client dues and client follow-up.
Main Duties
- Collect client payments
- Reconcile daily cash receipt after end of day
- Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator
- Report counter readings to Account Manager or Collection Coordinator
- Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager
- Report client issues to Collection Coordinator or Account Manager when needed
- Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate
- Respond to ad-hoc requests in a timely manner
Desired Candidate Profile
- Lebanese or Technical Baccalaureate (BT)
- Fluent in spoken and written Arabic, with basic foreign language knowledge
- Familiar with functionality of PDAs
- Honest and trust-worthy
- Attentive
- Good customer service skills
- Flexible and able to work to tight deadlines