# Client Success Manager (Remote, Full-Time)

**Location:** Remote — Lebanon only (applicants based in Beirut strongly recommended)
**Job Type:** Full-Time
**Pay:** $1,000–$1,500 CAD/month
**Schedule:** 9:00 AM – 6:00 PM MST (Edmonton, Canada time), Monday–Friday, 1-hour break

## About Us
We're a digital marketing agency running paid advertising, lead generation, and booking operations exclusively for lash extension businesses across North America. We're looking for a Client Success Manager to join our team and help us keep our clients happy, informed, and retained.

## About the Role
As a Client Success Manager, you'll be the primary point of contact for our clients — building relationships, answering questions, resolving disputes, and making sure clients stay with us long-term. You'll work closely with clients over WhatsApp, email, and Zoom to keep them engaged and confident in the results we're delivering.

## What You'll Do
- Serve as the main point of contact for assigned client accounts, answering questions and resolving concerns promptly
- Proactively identify at-risk clients and take action to prevent cancellations
- Build strong, trust-based relationships to keep clients satisfied and engaged long-term
- Handle client disputes professionally and confidently, including situations where the client is mistaken — calmly explaining the facts while preserving the relationship
- Host Zoom calls with clients to walk through performance reports and answer questions
- Communicate clearly and consistently across WhatsApp, email, and video calls

## What We're Looking For
- Strong written and verbal English communication skills
- Confidence handling difficult conversations and pushing back diplomatically when needed
- Comfortable presenting data/reports and explaining them clearly to non-technical clients
- Reliable, full-time availability during the required hours
- Prior experience in client success, account management, or customer support is a plus
- Comfortable working remotely and communicating primarily over WhatsApp and Zoom