Trains store staff by reviewing and updating product orientation and sales training materials, and by assessing staff performance and learning needs with the Store Manager.

Develops and implements new service training programs and delivers training sessions.

Ensures that sales representatives provide exceptional customer service by assisting with product selection, purchases, returns, and resolving disputes.

Processes sales transactions when needed.

Produces and maintains merchandise displays in windows, showcases, and on the sales floor.

Attracts customers by creating display concepts, following schedules, and assembling display materials.

Ensures the store is clean, well-organized, and properly merchandised at all times.

Ensures compliance with all store policies, procedures, and controls.

Coordinates, plans, organizes, and delegates tasks among staff.

Maintains inventory by monitoring stock levels and anticipating customer demand.

Conducts regular audits of the store’s physical and operational condition to ensure quality standards.

Handles daily banking tasks.

Troubleshoots daily closing and analyzes shift sales.

Prepares sales and customer relations reports by analyzing data and addressing customer feedback and complaints.

Monitors competition by visiting other stores and evaluating product style, quality, and pricing.

Supports the Store Manager with shift coverage when needed.

Acts as Store Manager in their absence and serves as key holder when required.

Handles and resolves customer complaints proactively.

Performs other duties as assigned