Reports To
General Manager/Managing Director/Owner
Job Summary

The HR Supervisor is responsible for executing the day-to-day operations of the Human Resources department, ensuring that HR policies and procedures are implemented effectively and in compliance with labour laws and company standards. The role supervises HR activities including recruitment, onboarding, employee relations, performance management, attendance, training, payroll coordination, and HR administration while supporting organizational objectives.

Key Responsibilities
• Supervise the daily operations of the HR department.
• Coordinate and oversee the recruitment and selection process.
• Manage employee onboarding, orientation, and probation follow-up.
• Maintain accurate employee records and HR documentation.
• Monitor attendance, leaves, overtime, and employee disciplinary actions.
• Ensure compliance with company policies, internal procedures, and applicable labour laws.
• Support the implementation of performance management processes, including appraisals and development plans.
• Coordinate employee training and development initiatives.
• Assist in developing and updating HR policies, SOPs, job descriptions, and organizational structures.
• Supervise payroll inputs, including attendance, leave balances, deductions, and overtime, ensuring accuracy before submission.
• Handle employee relations issues, grievances, and conflict resolution professionally and confidentially.
• Prepare HR reports and analyse workforce metrics for management review.
• Participate in HR projects and continuous improvement initiatives.
• Support internal and external audits by ensuring HR documentation is complete and compliant.

Qualifications
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Professional HR certification (SHRM-CP, PHR, CIPD, or equivalent) is an advantage.

Experience
• 4–6 years of progressive Human Resources experience.

Knowledge
• Human Resources principles and best practices.
• Labor law and employment regulations.
• Recruitment and talent acquisition.
• Performance management systems.
• Payroll and attendance administration.
• Training and development.
• HR Information Systems (HRIS).
• Microsoft Office Suite (Excel, Word, PowerPoint).

Skills & Competencies
• Leadership and people management.
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution.
• Planning and organizational skills.
• Time management and prioritization.
• Analytical thinking and attention to detail.
• Confidentiality and professional ethics.
• Decision-making and accountability.
• Coaching and mentoring.
• Ability to work under pressure and meet deadlines.

Key Performance Indicators (KPIs)
• Time-to-fill vacancies.
• Employee turnover rate.
• Recruitment success rate.
• Attendance and leave reporting accuracy.
• Payroll input accuracy.
• Performance appraisal completion rate.
• Training completion rate.
• Employee satisfaction and engagement.
• HR audit compliance.
• Timely completion of HR reports and documentation