Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.

Desired Candidate Profile

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 6 – 10 years of progressive IT experience, including 2 – 5 years in a leadership role within the hospitality industry.
• Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.
• Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.
• Proven experience in project management, vendor management, budgeting, and strategic planning.
• Excellent leadership, analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced, multicultural environment.
• Previous experience with an international hotel brand is an advantage.