Key Responsibilities:

- Order Processing: Review, track, and process customer orders from initial receipt to final delivery.
- Inventory Control: Monitor stock levels, conduct cycle counts, and update tracking systems.
- Logistics Coordination: Coordinate with warehouse pickers, packers, and external shipping carriers.
- Returns Management: Handle product exchanges, customer returns, and damaged goods.
- Data Reporting: Track daily fulfillment metrics and update status logs

Qualifications:

- Bachelor's degree in supply chain or a related field.
- 2–3 years of experience in e-commerce fulfillment, warehouse operations, or a similar role is preferred.
- Good computer literacy and the ability to work comfortably with e-commerce systems and basic office applications
- Strong analytical, organizational, and problem-solving skills.
- Excellent attention to detail with a high level of accuracy.
- Excellent follow-up skills, with the ability to proactively track pending orders, deliveries, returns, and any outstanding issues until they are fully resolved.
- Excellent communication skills and ability to coordinate effectively with the e-commerce and warehouse teams.
- Able to prioritize tasks and work efficiently in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive financial information.
- Ability to work under pressure and meet deadlines