The Key Account Supervisor is responsible for managing and developing relationships with key customers, ensuring sales targets are achieved, maintaining strong customer partnerships, and maximizing business opportunities. The role involves supervising key account activities, monitoring sales performance, and coordinating with internal departments to ensure excellent customer service and execution.

Key Responsibilities
• Manage and maintain strong relationships with assigned key accounts
• Achieve assigned sales, distribution, and profitability targets
• Develop and implement account plans to grow sales and strengthen business relationships
• Regularly visit key customers to understand their needs and identify new business opportunities
• Monitor customer sales, stock levels, orders, and product availability
• Negotiate and follow up on promotions, displays, listings, and commercial agreements within approved company guidelines
• Ensure proper implementation of agreed promotions and visibility activities at customer locations
• Monitor competitors, market trends, pricing, and promotional activities and provide regular feedback to management
• Prepare and analyze sales reports and provide recommendations to improve account performance
• Follow up on customer orders, deliveries, payments, claims, and any operational issues
• Coordinate with Sales, Marketing, Logistics, Finance, and other relevant departments to ensure smooth account management
• Handle customer complaints and ensure timely resolution of issues
• Monitor customer performance against agreed targets and identify corrective actions when required
• Ensure compliance with company policies, procedures, and approved commercial terms
• Supervise and guide sales representatives or merchandisers assigned to key accounts, when applicable
• Conduct regular market visits and ensure proper execution of company standards within assigned accounts
• Perform any other duties related to the position as assigned by management

Qualifications & Experience
• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field
• 3–5 years of experience in sales, preferably in Key Account Management or FMCG
• Strong understanding of the FMCG market and retail environment
• Proven experience in managing customer relationships and achieving sales targets
• Strong negotiation and communication skills
• Good analytical and problem-solving abilities
• Strong organizational and time-management skills
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Good command of English and Arabic; French is an advantage