Reporting to the Leisure Manager, you will be the first point of contact for guests entering our Spa and Fitness Centre, creating a lasting first impression. You ll warmly welcome and farewell all Spa clients, hotel guests, and gym members, ensuring every interaction is personal and memorable. Working alongside a passionate and talented team, you ll help deliver exceptional experiences that reflect the Movenpick brand. With a proactive approach, you ll anticipate guest needs and support the smooth operation of our facilities. Your positive, uplifting energy and genuine connection with guests help foster a safe, inclusive, and welcoming environment for all. You key responsibilities will include: Assist all visitors to the Spa and fitness center, each time delivering an amazing guest service experience Manage inquiries & treatment bookings Upsell products and services, effectively providing solutions to meet the needs of our guests Ensure this outlet is kept immaculate at all times including gym & pool areas and treatment rooms.

Desired Candidate Profile

Proven experience in either a guest service, beauty or fitness environment Exceptional personal presentation Articulate communication skills Strong attention to detail and ability to effectively manage multiple tasks at any given time The ability to work rostered shifts across a 7 day roster, including early mornings.