Day-to-day operational activities

Build operational processes, procedures and internal controls

Oversee cash-in, cash-out, wallet transfers and payment operations

Manage reconciliation, settlement and transaction monitoring processes

Coordinate with Compliance, Finance, Technology and Customer Support

Oversee agent, merchant and banking partner operations

Establish operational KPIs and service-quality standards

Manage operational risks, incidents and escalations

Support AML/KYC and regulatory operational requirements

Build and lead the Operations team as scales

Desired Candidate Profile

We re looking for an experienced Head of Operations to join our leadership team and help build the operational foundation of our growing fintech platform, a hands-on leader with strong experience in banking, fintech, payments, e-wallets or money transfer operations.

5+ years of relevant experience in fintech, banking, payments or financial services

Strong knowledge of payment and transaction operations

Experience with reconciliation and operational controls

Understanding of AML/KYC and compliance processes

Strong leadership and problem-solving skills

Ability to build processes from the ground up

Arabic & English required; French is a plus

Startup mindset with strong execution capabilities