The Bakery Supervisor is responsible for leading and managing the daily operations of Baking Cloud, ensuring exceptional customer experiences, consistent product quality, operational excellence, food safety compliance, and profitable business performance.
The role is accountable for overseeing production, inventory, procurement, merchandising, and team performance while maintaining the highest standards of quality, cleanliness, and customer service. The Bakery Supervisor leads by example through active participation, coaching, and support of both customers and employees.

Key Responsibilities
1. Customer Experience
2. Commercial Performance & Business Growth
3. Production & Product Quality Management
4. Inventory, Supply Chain & Purchasing
5. Cost Control & Waste Management
6. Food Safety, Health & Compliance
7. Facilities & Equipment Management
8. Team Leadership & People Management
9. Planning, Scheduling & Reporting

Key Performance Indicators (KPIs):

• Customer Complaint Resolution
• Sales Growth
• Average Transaction Value
• Product Availability
• Inventory Accuracy
• Waste Percentage
• Production Efficiency
• Food Safety Audit Scores
• Employee Training Completion
• Team Engagement and Performance
• Food Cost Percentage
• Store Profitability

Requirement:
- Minimum 3-5 years of experience in the bakery, food service, restaurant, café, or hospitality industry
- Basic financial analysis and reporting skills.
- Strong problem-solving and decision-making abilities.
- Ability to make things happen and deliver results