Introduction: Galop sal is the exclusive franchisee of Hermès in Lebanon, the most respected brand in fashion and luxury.
Located in the heart of Beirut city center in an iconic historical building, Hermès boutique spans over 300 m2

Principal mission: You take a role in the success of the boutique by achieving KPIs on a monthly and yearly basis. You are accountable for providing best customer experience and service. You take part in all tasks and activities of the Boutique that are assigned to you, in the front and back office.


Reporting: You will report to Retail Manager


Remuneration : Commensurate with experience and profile

Responsibilities


- Demonstrate mastery of Hermès brand fundamentals, its rich history and heritage, as well as the specificities of Hermès collections, main features, prices, and sales pitches in order to convey the uniqueness of our brand to new and existing clients

- Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices


Client Experience

- Deliver superior client experience by ensuring that our clients feel welcomed, valued and promptly attended to

- Enhance the brand perception in order to create and perpetuate the desire for the brand for new and existing clients

- Turn any situation into an opportunity to reinforce the client experience

- Be aware of own communication style and adapt to each client by employing active listening and fully understanding and capturing their needs, desires and motivations

- Engage with clients through story-telling and emotional connection, and take ownership of personal discourse in order to build respectful and loyal client relationships



Business Performance and Operational Excellence

- Stay up-to-date and ensure full compliance with GALOP company policies and internal procedures in regards to IT tools, schedule, security, retail operations, administration and data protection regulations

- Adhere to GALOP Dress Code and Grooming Guidelines, and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry in Lebanon.

- Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard

Ensure that all actions, transactions, and decisions are in line with GALOP company practices and legal requirements. Work with transparency, integrity and respect for people and company property