Providing support via phone, email and chat

Taking an active role in customer-reported issues, and seeing problems through to resolution

Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues

Following standard procedures for proper escalation of unresolved issues through the appropriate internal channels

Using information available to provide prompt, accurate, and smart support to our customers

Learning the use of the tracking system to record interactions with customer (via phone, email, and chat) and closure of all issues

Documenting instructions and information for internal and external use in the form of knowledge base articles

Desired Candidate Profile

Requirements

• Holder of a Business degree
• Excellent written and verbal English communication skills (Native Level)
• Proven work experience as Customer Support, Technical Support or similar role
• Good troubleshooting and time management skills
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Strong listening and analytical skills
• Ability to work under pressure and organize priorities to meet deadlines
• Highly organized with strong attention to detail
• Ability to troubleshoot and fix issues when they occur
• Ability to work autonomously and also as part of a team
• Fully Remote