About SOFT STM
SOFT STM is a technology solutions provider specializing in IT infrastructure, hospitality technology, attendance and access control systems, CCTV surveillance, telecommunications, and integrated business solutions.
As part of our continued growth, we are seeking a qualified and motivated Technical Support Engineer / IT Technician to join our technical team and provide professional installation, configuration, maintenance, and technical support services to our clients.

Key Responsibilities
1. Time Attendance & Access Control Systems
• Install, configure, maintain, and troubleshoot biometric and RFID attendance systems.
• Configure facial recognition, fingerprint, and card-based attendance devices.
• Install and support access control systems, including controllers, card readers, electromagnetic locks, and related accessories.
• Integrate attendance devices with attendance management and HR software.
• Configure device connectivity using TCP/IP, LAN, Wi-Fi, and cloud-based platforms.
• Diagnose hardware, software, connectivity, and synchronization issues.

2. CCTV & Surveillance Systems
• Install, configure, and maintain IP and analog CCTV systems.
• Configure NVRs, DVRs, IP cameras, and video management software.
• Perform camera setup, recording configuration, remote viewing, and storage management.
• Troubleshoot network connectivity, recording failures, and camera performance issues.
• Configure remote access securely and implement appropriate security measures.

3. PABX & Telecommunications Systems
• Install, configure, and troubleshoot IP-PBX and traditional PABX systems.
• Configure SIP extensions, IP phones, VoIP gateways, and SIP trunks.
• Manage call routing, IVR, ring groups, call forwarding, and voicemail.
• Diagnose VoIP connectivity, registration, and voice-quality issues.
• Support the integration of telecommunications systems with existing client networks.

4. Installation, Maintenance & Customer Support
• Conduct onsite installations, system commissioning, testing, and preventive maintenance.
• Respond promptly to client technical support requests and service incidents.
• Document technical issues, resolutions, installations, and maintenance activities.
• Prepare technical service reports and maintain accurate support records.
• Coordinate with suppliers and manufacturers to resolve advanced technical issues.
• Provide basic system training and operational guidance to clients.
• Ensure service delivery meets company quality standards and agreed response times.


Qualifications & Experience
• Bachelor's degree or technical diploma in Computer Science, Information Technology, Telecommunications, Electronics, or a related field.
• Minimum 3–4 years of hands-on technical experience in similar systems.
• Proven experience with time attendance, access control, CCTV, and PABX/VoIP solutions.
• Good understanding of IP networking and IT infrastructure.
• Experience with biometric attendance devices and attendance management software.
• Practical experience installing and troubleshooting CCTV systems and network video recorders.
• Knowledge of IP-PBX systems, SIP protocols, and VoIP gateways.
• Experience providing onsite and remote customer support.
• Good command of English and Arabic, both written and spoken.
• Valid driving license and willingness to travel to client sites within Lebanon.


Preferred Technical Knowledge
Experience with one or more of the following technologies and brands is an advantage:
• Attendance & Access Control: ZKTeco, Suprema, Hikvision, and similar biometric solutions.
• CCTV: Hikvision, Dahua
• PABX & VoIP: Yeastar, Grandstream.
• Software Integration: Basic understanding of SQL databases


Required Skills & Competencies
• Strong troubleshooting and analytical problem-solving abilities.
• Ability to work independently and manage multiple technical assignments.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and respond to urgent technical incidents.
• Professional attitude, accountability, and commitment to customer satisfaction.
• Willingness to learn new technologies and obtain relevant technical certifications.


Key Performance Indicators (KPIs)
The selected candidate will be evaluated based on:
• Technical support response and resolution times.
• Successful completion of installations and commissioning activities.
• Customer satisfaction and quality of technical service.
• Accuracy and completeness of technical documentation.
• Preventive maintenance completion and system reliability.
• Compliance with company technical procedures and service-level agreements