At JMK sourcing, we provide professional and efficient support for start-ups, scale-ups, and SMEs to help them grow their business. Our portfolio includes Customer Service, Sales & Services, and Data/Product entry. Our goal is to enable businesses for further growth by delivering excellent customer service, strengthening customer relationships, increasing revenue, and providing comprehensive product details.
Tasks
- Provide on-demand support through Intercom, Whatsapp, and Email to address customer queries and issues promptly.
- Conduct on-premise onboarding sessions for clients based in Lebanon, ensuring smooth integration and adoption of the clients solution
- Generate weekly reports summarizing client issues, requests, and performance metrics to facilitate continuous improvement and client satisfaction.
- Develop comprehensive Help Centers within the FleetRunnr portal using Intercom, offering users easy access to relevant information and resources.
- Create Changelog documents for each new software release, detailing updates, enhancements, and bug fixes for transparent communication with clients.
- Perform quality assurance testing to ensure the functionality, usability, and reliability of FleetRunnr's software, and generate reports to document findings and recommendations.
- Assist in building and running Simulations for clients’ showcasing FleetRunnr ’s routing solution based on their historical data.
Requirements
- Excellent Customer Support, Customer Service and Customer Experience skills
- Good knowledge of Phone Etiquette and professional communication skills
- Ability to quickly learn and adapt to different computer and software systems
- Customer-focused and good problem-solving skills
- High accuracy and attention to detail
- Good time management skills and ability to prioritize tasks
- High School Diploma or equivalent
- Fluency in English (Written and Spoken) is a must
- Fluency in French (Written and Spoken) is a big plus