Join Our Team as an Account Manager!

New Metrics is a leading experience management consultancy, supporting organizations in end-to-end transformations in Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), and Product Experience (PX). We build real-time insight engines to empower our clients to take human-centric and data-driven actions.

Our values of Be Bold, Be Curious, Be Human Centric drive everything we do. Our mission is to make a meaningful impact by empowering businesses and creating human value.

Click here to learn more about New Metrics.

To apply for the role, please click here.

About the Job

We are seeking an Account Manager based in Beirut, Lebanon with a successful background in selling SaaS software, and other business services.

Your main duties will include:

• Work in a fast-paced, innovative, and multicultural environment
• Sell a range of products and services to Corporate and SME accounts in various territories within Middle East and Africa
• Focus on net-new revenue generation and onboarding of new customers
• Execute outbound sales through presentations and value propositions via phone, internet, and remote customer meetings
• Meet monthly targets and KPIs such as lead conversion rates and opportunity generation
• Maintain accurate and up-to-date sales records, reports, and customer profiles.
• Provide regular sales forecasts and progress reports to management.
• Prospecting and business development through targeted campaigns, cold calling and emailing
• Manage full sales cycle starting from prospecting to closure.
• Collaborate with internal support teams (presales and delivery) to ensure customer satisfaction
• Develop product knowledge and conduct presentations and demos as needed.
• Negotiate pricing and contractual agreements to close sales.
• Achieve target objectives and meet the KPI’s

What We Expect from You

• Results-driven with a positive, professional attitude.
• Excellent communication skills in both English & Arabic.
• High energy with a hunter mentality and strong work ethic
• Ability to work effectively in a team environment.
• Excellent active listening skills and ability to understand client needs
• Eager to learn about the Customer Experience (CX) and Employee Experience (EX) field & technologies
• Ability to build and maintain strong relationships with clients

Qualifications

• University degree/college diploma, ideally a Bachelor’s degree
• A minimum of 2-3 years of sales experience in Software and similar services
• Proven track record of penetrating accounts and engaging with stakeholders up to C-level
• Experience with CRM systems

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
• 94% of our employees feel included and have a sense of belonging
• 94% of employees trust their manager

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value

4. A comprehensive focus on flexibility, wellness and result orientation in operation

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career

7. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper into the world of market research and contribute to our vision, apply now. We can't wait to hear from you!