Company Description

With over 25 years of expertise in the global supply market, primarily in China, Helf Altamayuz is expanding its reach to the Middle East by establishing its second branch in Riyadh, one of the world’s most rapidly growing economies. The company specializes in linking clients with the international supply market, offering diverse trading services tailored to meet evolving client needs.

Role Description

Core Responsibilities and Activities:

Lead Generation & Management:

●     Lead Identification & Generation through various channels

●     Lead Preassessment & Profiling: Conduct thorough preassessment of leads, ensuring accurate recording of profile information to enhance sales effectiveness.

●     Accurately update CRM with detailed customer engagement activities, ensuring all interactions are logged and follow-ups are timely.

●     Enriching Unconverted Leads: Work on enriching leads that were not converted, keeping them engaged for future opportunities.

Sales Execution:

●     Sales target achievement

●     Customer Engagement & Negotiation: Engage with potential and existing customers, effectively negotiating terms to close sales

●     Quotation & Sales Order Creation: Generate accurate quotations and sales orders using the CRM tool, ensuring customer needs are met promptly.

Customer Relationship Management:

●     Customer Relationship & Retention: Manage customer relationships by handling concerns with professionalism and implementing strategies to retain customers and ensure their satisfaction.

●     Customer Feedback Collection: Actively seek feedback on customer perceptions of quality and service to continuously improve offerings.

●     Post-Sales Support: Ensure customer satisfaction post-sale, working to retain customers and secure repeat business.

Market Analysis & Reporting:

●     Gather, analyze and report data on market trends and insights to help grow market share and expand business opportunities

●     Lost Business Analysis: Analyze reasons for lost business and unconverted leads, providing actionable feedback to improve future sales efforts.

●     Cross-Department Collaboration: Work closely with marketing, operations, and leadership teams to ensure alignment of sales strategies with market trends, product launches, and overall company objectives.

Administrative Support

●     Internal reporting

●     Account Management Support: Assist in administrative tasks related to account management, ensuring smooth operations and client satisfaction.

What do you need to succeed in this role?

●     Sales Expertise & Strong Representation Skills

●     Good Listening & Cultural Awareness: A good listener capable of understanding customer needs and concerns, with sensitivity to diverse cultural dynamics.

●     Commitment to Targets: A high level of commitment to driving the organization toward achieving its sales goals.

●     Problem-Solving Skills: A resourceful problem-solver with a solution-oriented approach, able to address challenges effectively and efficiently.

●     Work Independently: As a remote employee, you will be expected to manage your daily tasks independently, with consistent communication and alignment with the team.

●     Remote Work Setup: A stable internet connection and a professional home office setup that allows for effective communication with clients and the internal team.

●     Technology Proficiency: Familiarity with communication and collaboration tools such as Google Meet and Google Drive and proficiency in sales analytics tools would be advantageous.