Company Description
Crepaway is a leading casual restaurant in Lebanon, known for its quirky menu and trendy ambiance. Established in 1984, Crepaway offers high-quality food standards in a lively, feel-good atmosphere, blending food and fun for its guests.
Role Description
This is a full-time on-site role for a Call Center Manager at Crepaway in Zalka. The Call Center Manager will be responsible for overseeing customer interactions, managing the call center team, ensuring customer satisfaction, and maintaining high-quality service standards on a day-to-day basis.
Qualifications
- F&B background
- Minimum 3 years of experience in this position
- Customer Satisfaction and Communication skills
- Contact Center Management and Team .
- Management skills
- Analytical Skills
- Experience in managing a call center or customer service team
- Ability to analyze data and implement improvements based on insights
- Strong communication and interpersonal skills
- Proven track record of driving customer satisfaction and retention
- Bachelor's degree in Business Administration or relevant field