Serve as the first line of support for all Proximie employees, diagnosing and resolving hardware, software, and network issues efficiently. Provision, configure, and deploy user devices (Windows, macOS), ensuring compliance with company security standards. Manage and maintain endpoint management systems (e.g., Microsoft Intune) to enforce security policies and streamline device lifecycle management. Manage internal network infrastructure, including firewalls, access points, security cameras, and access control systems. Maintain the IT inventory, including laptops, software licences, and cloud subscriptions. Support and contribute to Proximie s security incident response activities, ensuring rapid and effective remediation. Troubleshoot and resolve incidents across operating systems, productivity tools, and cloud applications. Participate in root cause analyses and help implement preventive measures and infrastructure improvements. Identify and implement opportunities to streamline IT operations and automate workflows using modern productivity tools.

Desired Candidate Profile

Bachelor s degree in computer science, Information Technology, or a related field (or equivalent practical experience). Proven experience administering Windows and macOS environments, including device management and user support. Relevant certifications desired (e.g., Microsoft 365 Administrator, Apple Certified Support Professional, or equivalent). An understanding of cybersecurity principles and practical experience supporting security initiatives (MS 365 Security Administrator Associate or similar desirable). Excellent written and verbal communication skills with the ability to convey technical information clearly. Strong attention to detail, particularly in documentation, inventory, and incident reporting. Demonstrated initiative in optimising IT operations and automating administrative processes.