JOIN OUR SOGEMALL TEAM!

SOGEMALL, a real estate management company and part of an established business group, is building a dedicated team to oversee the management and operations of a shopping mall in Metn.

Position: Customer Service Officer

Key Responsibilities:
Deliver high-quality customer service in mall and over the phone by handling customer requests and addressing issues professionally.
Provide information on mall services, facilities, promotions and customer programs.
Assist customers with loyalty programs, gift cards and other customer support services.
Handle lost and found items by logging items, assisting guests with claims, and maintaining secure storage and records.
Support in promotional campaigns, events and customer surveys.
Monitor customer feedback and maintain accurate customer service records.

Education: Bachelor s degree in business administration, Hospitality Management, Marketing or a related field.

Experience: Minimum 1 year of experience in customer service, call center operations or a related field.

Working Schedule: Six days per week, including rotating morning and evening shifts and weekends.

Desired Candidate Profile

Education: Bachelor s degree in business administration, Hospitality Management, Marketing or a related field.

Experience: Minimum 1 year of experience in customer service, call center operations or a related field.

Working Schedule: Six days per week, including rotating morning and evening shifts and weekends.