A professional and guest-oriented Hotel Attach & Guest Relations Officer responsible for delivering exceptional hospitality and personalized service in a five-star hotel environment. Duties include welcoming and assisting guests, managing inquiries and special requests, coordinating VIP arrivals, handling guest complaints professionally, and ensuring a smooth and memorable guest experience. Works closely with Front Office, Concierge, Housekeeping, and Food & Beverage teams to maintain the highest standards of luxury service and guest satisfaction. Strong communication, interpersonal, and problem-solving skills, with a professional attitude and attention to detail.
Key Skills:
- Guest Relations & Customer Service
- Check-in and Check-out Assistance
- Reservation and Service Coordination
- Communication & Interpersonal Skills
- Professionalism and Confidentiality
- Multitasking and Problem Solving