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Customer Service Manager (Customer Service & Call Center)

Qatar - Doha Qatar
Employment: Full Time

  • Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.

  • Develop and implement customer service policies and procedure.

  • Manage a team of customer service representatives and call centre agents.

  • Monitor customer interactions to ensure quality standards are met

  • Handle escalated customer complaints and issues

  • Analyze data and trends to improve customer service strategies

  • Collaborate with other departments to enhance the overall customer experience

  • Conduct staff training and performance evaluations.

Skills


  • Bachelor's degree in Business Administration or related field

  • Proven experience in a customer service management role

  • Strong leadership and communication skills

  • Knowledge of customer service / call center technologies and best practices

  • Ability to analyze data and make strategic decisions

  • Excellent problem-solving skills

  • Ability to work under pressure and handle difficult situations

Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt