What you will do

SOLUTION SCOPING

• Responsible for determining which business requirements can and should be improved and how these functions are integrated into the existing or new solutions. Elicits requirements using interviews, document analysis, surveys, site visits and business process descriptions to translate business requirements into workflows that integrate with the critical software.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Develop business case justifications and cost/benefit analyses for these spending and initiatives.
• Plan, manage, and evaluate the work of the team of project responsible, system analysts, and application support personnel, ensuring the team is complying with defined service level agreements by aligning technical skills with business requirements
• Ensure appropriate IT processes, procedures, and standards are in place and followed across all 4 countries.

DIGITAL & MULTI-CHANNEL RETAILING

• Responsible for managing the implementation of all quarterly Service Packs & Hot Fixes in MV NAV, MV CRM & MV QS with no or minimal impact to the day to day business operations in all 4 countries.
• Ensure continuous improvement of MV-Microsoft Dynamics (Navision), Microsoft CRM 365, Master Version & local QlikView/Qlik Sense, Online Checkout – the IKEA IT infrastructure – ensuring all departments and functionalities are utilised to the full.
• Implement the Global-IKEA and Al-Futtaim Group’ strategy through delivering the global e-Commerce & One-Web platform to support multi-channel sales, direct to customers and Promoting B2B (Business 2 Business) sales.

PRINCIPAL TOOLS & RELATION

• Responsible for working closely working with global release responsible(s) & global support team for all centralized IT tools (IXP [EDI], IRW, e-Commerce, PTAG plus, Catalogue production, IKEA Toolbox etc.) which are owned and provided by the principal to ensure effective implementation and seamless integration.
• Be the first point of contact for Inter-IKEA Retail Operation Solutions & Support Team (ROSS) across all depts. to ensure processes & solutions are aligned
• Take a leadership role in driving effective collaboration and influencing key business stakeholders and team members.

AUDIT & COMPLIANCE

• Responsible to periodically review & audit applications & database authorizations matrix, Roles & permissions and ensure compliance as per IKEA Global & Al-Futtaim Audit.
• Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.
• Work with group’ technical team to ensure all database’ backups, Recovery plans & data are in acceptable mode.

EXPANSION & NEW PROJECTS

• Responsible for evaluating & rolling-out new solutions in new markets via various formats.

Skills

Required skills to be successful

• Strong strategic, analytical and tactical abilities.
• Proven ability to recognize issues and develop business solutions.
• Utilizing computer technology used for communication, data gathering , application testing and reporting.
• Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical co-workers.
• Customer Focus
• Individual Accountability
• Continuous Improvement
• Team player

What equips you for the role

• Experience in Retail’ applications mid-management role.
• Working knowledge in Microsoft Dynamics ERP (Navision, CRM), LS-Retail & Microsoft SQL Server
• BI applications –QlikView/Sense or equivalent.
• Microsoft Nav. Certification or equivalent.