Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Business Operations

Management Level

Senior Associate

Job Description & Summary

Join our HC Performance and Transformation team within Internal Firm Services as a Workday Associate. In this role, you will leverage Workday technology to enhance and unify human resources and other functions. You'll play a key role in understanding the business dynamics, assessing functionality, and developing solutions to transform processes across the entire employee lifecycle. Additionally, you will support day-to-day incidents and tickets from our users.

Key Responsibilities

• Provide Level 1 application support, resolving or triaging incidents and service requests efficiently within Service Level Agreements (SLAs).
• Ensure comprehensive documentation for incidents and service requests.
• Demonstrate a strong understanding of product functionalities and customer needs, applying this knowledge to manage incidents and service requests.
• Coordinate with designated resolvers (Level 2), global teams, and other territories for unresolved issues.
• Support established service delivery governance and ensure high-quality, up-to-date documentation (e.g., knowledge articles) for continuous improvement.
• Collaborate with service enablers to build and deploy new or enhanced services, ensuring thorough service validation and testing prior to implementation.
• Coordinate with global teams and other PwC territories.
• Support change management for all changes to processes and system functionalities.
• Assist with global projects and optimization efforts conducted within the Middle East and globally.
• Regularly report to the manager on resolution statuses.
  
  

Ideal Candidate Profile

• 1 to 2 years of experience in an application support team within a managed service and/or IT service desk environment.
• Exposure to all Workday modules and their functionalities
• Familiarity with the ServiceNow platform is an added advantage.
• Ability to clearly and effectively communicate in English (both oral and written).
• Strong analytical skills, results-oriented, and ability to work in a dynamic environment.
• Ability to work under pressure and manage multiple tasks.
• Excellent interpersonal skills and a team player.
• Workday / ITIL certifications would be considered an asset but not a requirement.
  
  

What We Offer

• Opportunity to work with a diverse and talented team in a dynamic and innovative environment.
• Continuous learning and development opportunities to enhance your skills and advance your career.
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date