Job Description:

As the Room Division Manager at Reston Hotel,you will be responsible for managing all aspects of the room division operations. You will lead and mentor a team of professionals, ensuring that our guests receive the highest level of service from check-in to check-out. Your role will be critical in maintaining the hotel’s standards, optimizing revenue, and enhancing guest satisfaction.

Key Responsibilities:

- Oversee the daily operations of the Front Office, Housekeeping, and Guest Services departments.

- Ensure that guest services are delivered in accordance with the hotel’s standards of excellence.

- Manage room inventory and optimize occupancy to maximize revenue.

- Monitor and analyze guest feedback to identify areas for improvement.

- Develop and implement standard operating procedures for room division operations.

- Lead and motivate staff through training, development, and performance management.

- Handle guest complaints and resolve issues in a timely and professional manner.

- Prepare and manage the room division budget, including forecasting and expense control.

- Ensure compliance with health, safety, and legal regulations.

Qualifications:

- Proven 3 years experience as a Room Division Manager or in a similar managerial role within the hospitality industry.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Proficiency in hotel management software (e.g., Opera, PMS) and MS Office Suite.

- Strong problem-solving and decision-making skills.

- Ability to work flexible hours, including nights, weekends, and holidays.

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferr