Job Purpose

Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high-quality customer service to the existing and potential customers

Duties and Responsibilities

• Conduct intensive and structured prospecting of new customers to identify & develop new accounts
• Communicate continuously with customers regarding the selection of products available, promotions and new items
• Follow up continuously on orders, deliveries, returns (to be registered on tablet) collections and stock rotation
• Provide market feedback to the Sales Supervisor regarding movement of goods/ brands
• Ensure payment of receivables in a timely manner
• Maintain effective customer relationships in order to build strong loyalty
• Handle and respond to existing products queries from customers promptly, effectively and accurately
• Provide Customers with the appropriate selection of products in response to their query and provide quotations accordingly
• Ensure a good visibility of the company's products; visit the shop warehouse regularly and replenishes the missing items in store
• Report to Sales Supervisor customer complaints and follow-up on the Corrective action
• Stay well-informed of the competitor's activities and market trends in the field pertinent to brands / products and informs the Sales Supervisor when needed (price, promotion, new items...)
• Attend the daily morning meeting with the Sales Supervisor to discuss sales, collections, coverage and target status.
• Prepares routing calls requirements, to include (Receivables, must do list, etc.)
• Perform other duties as assigned

Competencies

Education Bachelor degree or technical degree in Business or equivalent
Experience 1 to 5 years in FMCG

Knowledge, Skills & Abilities

• English language, French is a plus
• Communication Skills
• Computer skills
• Stress and Time Management Skills
• Organizational skills
• Sales Skills
• Negotiation skills
• Problem-solver
• Initiative taker
• Emotional Intelligence
• Team player
• Patient