Job Purpose:

- Responsible for providing high quality body & facial treatments accurately and thoroughly while delivering outstanding customer service

- Perform duties in accordance with Malia Group Policies and Procedures

Duties & Responsibilities:

On Spa Treatments
- Have excellent product knowledge, massage and selling techniques in order to perform a comprehensive treatment consultation, emphasizing on treatment benefits
- Provide thorough, accurate body & facial treatment services to guests in accordance with procedures while maintaining a professional behavior at all times

On Sales & Promotions
- Sell Shiseido products to spa customers and consult future treatments
- Contact 'Inactive' clients to recruit them back
- Achieve sell out target of newly launched products in Shiseido spa
- Focus on selling slow moving and discontinued SKUs
- Promote actively the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
- Participate in promotional activities (provision of complimentary services, educating guests on available promotions and programs) to build current guest loyalty and/or attract new guests

On Customer Relations
- Demonstrate outstanding customer service while being courteous and attentive to client needs to ensure excellent customer satisfaction
- Inform and educate guests about specific wellness concerns
- Handle guests’ questions and concerns professionally and courteously
- Proactively acquire new customers, maintain and enhance actual existing client relationships
- Communicate to Spa Manager important occurrences and follow up accordingly

On Cleanliness & Safety
- Maintain safety standards and cleanliness (keep work area clean and organized)

On New Trends
- Stay informed about the latest body/facial treatments
- Attend when required relevant trainings

Education:
- Diploma in Esthetics/Makeup. Bachelor's degree in Physiotherapy is a plus.
- Certification in Facial/Body Massage are a plus

Experience:
- 1- 2 years of previous related experience