The Receptionist is the first point of contact for visitors and clients. This role is essential in ensuring that all guests receive a warm welcome and that all inquiries are handled professionally. The Receptionist will also perform a variety of administrative tasks to support the smooth running of the academy.

Key Responsibilities:

Front Desk Management:

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls.
• Manage and maintain the reception area to ensure it is tidy and presentable.

Visitor Coordination:

• Assist visitors with directions and provide them with necessary information about the academy's programs and services.
• Maintain a log of visitor sign-ins and appointments.

Administrative Support:

• Schedule and confirm appointments, meetings, and training sessions.
• Handle incoming and outgoing mail, packages, and courier services.
• Assist in preparing and distributing training materials and documentation.
• Maintain and update student and client records as required.

Communication:

• Respond to emails, inquiries, and requests from clients, students, and staff promptly.
• Relay messages and information to appropriate staff members.

Inventory Management:

• Monitor and manage office supplies and reorder as needed.
• Ensure that training rooms and other common areas are stocked with necessary materials and supplies.

Support to Other Departments:

• Provide administrative support to other departments as needed.
• Assist in organizing academy events and workshops.

Qualifications

Education:

• Bachelors Degree in Business Management

Experience:

• Proven experience as a receptionist, front office representative, or similar role.
• Experience in the education or training sector is advantageous.

Skills:

• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with office equipment.
• Strong organizational and multitasking abilities.
• Professional appearance and attitude.
• Ability to work independently and as part of a team.