Job Summary:

The Account Manager is responsible for cultivating and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality products or services. The primary goal is to achieve customer satisfaction, retention, and contribute to the company's overall growth.

Key Responsibilities:

• Demonstrate in-depth knowledge of Microsoft products and services, including but not limited to Azure, Microsoft 365, Dynamics 365, and other relevant technologies.
• Develop and maintain positive relationships with clients.
• Understand clients' business needs and objectives.
• Serve as the main point of contact between the client and the company.
• Develop account plans to achieve revenue and growth targets.
• Collaborate with internal teams to align strategies with client needs.
• Communicate effectively with clients to ensure their expectations are met.
• Provide regular updates on project status, deliverables, and other relevant information.
• Address and resolve client issues in a timely and satisfactory manner.
• Identify new business opportunities within existing accounts.
• Collaborate with the sales team to generate leads and convert prospects into clients.
• Participate in the development of proposals and presentations.
• Manage contract negotiations and renewals.
• Ensure compliance with contractual agreements.
• Prepare and present regular reports on account status and performance.
• Analyze data to identify trends, opportunities, and areas for improvement.

Qualifications and Skills:

• Extensive knowledge of Microsoft products and solutions, with relevant certifications being a plus (e.g., Microsoft Certified: Azure Solutions Architect, Microsoft Certified: Dynamics 365 Fundamentals).
• Bachelor's degree in business, marketing, or a related field.
• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of the industry and market trends.
• Results-driven and customer-focused.